Articles

Your password is the weakest link

Facebook, Google, Microsoft, Twitter and Apple all have a secondary layer of security that many of us are unaware of, but can provide enhanced security to us. This layer isn’t just for personal use though, businesses can benefit greatly from it – two factor authentication, or 2FA for short. 2FA combines something you know (a […]

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Are you paying too much for your IT Support?

Are you supporting equipment at the right levels? Could you get better pricing? Could all your contracts be co-termed? Your business relies on its information technology. You design it, you build it then you pay to support it. Right? But is your current IT support a reflection of your built-in resilience? Are critical and non-critical […]

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IP Integration team conquers Trailwalker 2015

At a very soggy Brighton racecourse yesterday morning, IP Integration’s team of walkers crossed the finish line of Trailwalker 2015. It took them 28 hours and 28 minutes of nearly constant walking, many blisters, a dodgy hip, a bad knee and no sleep whatsoever, but they made it. If you’d like to sponsor them for […]

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Is social still scaring you?

Don’t panic but…a recent Ovum report found that, while customers mostly used email and voice to converse with companies, 50% of interactions came from non-traditional channels: websites, SMS, social media and live chat…and that number is only going to grow. Is your Contact Centre ready and able to offer your customers the choice they’re demanding, […]

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You only have 7 minutes of your customer’s time to impress…make it count

At our recent WFO event, one statistic really jumped out at me….over the course of a year you probably only interact with your customers for between 7 and 22 minutes – those minutes are what can make or break your relationship with them. It makes sense then, that everything you do as a business should […]

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IP Integration tightens up its security portfolio with the acquisition of Acenseo

IP Integration, the leading independent systems integrator, has further strengthened its portfolio of market-leading IT and telecommunications services by acquiring IT security services provider, Acenseo, for an undisclosed sum. The move adds further depth and breadth to IP Integration’s wide range of technology and consultative solutions. Acenseo has a strong pedigree in delivering tailored secure […]

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