Articles

IP Integration team conquers Trailwalker 2015

At a very soggy Brighton racecourse yesterday morning, IP Integration’s team of walkers crossed the finish line of Trailwalker 2015. It took them 28 hours and 28 minutes of nearly constant walking, many blisters, a dodgy hip, a bad knee and no sleep whatsoever, but they made it. If you’d like to sponsor them for […]

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Is social still scaring you?

Don’t panic but…a recent Ovum report found that, while customers mostly used email and voice to converse with companies, 50% of interactions came from non-traditional channels: websites, SMS, social media and live chat…and that number is only going to grow. Is your Contact Centre ready and able to offer your customers the choice they’re demanding, […]

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You only have 7 minutes of your customer’s time to impress…make it count

At our recent WFO event, one statistic really jumped out at me….over the course of a year you probably only interact with your customers for between 7 and 22 minutes – those minutes are what can make or break your relationship with them. It makes sense then, that everything you do as a business should […]

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IP Integration tightens up its security portfolio with the acquisition of Acenseo

IP Integration, the leading independent systems integrator, has further strengthened its portfolio of market-leading IT and telecommunications services by acquiring IT security services provider, Acenseo, for an undisclosed sum. The move adds further depth and breadth to IP Integration’s wide range of technology and consultative solutions. Acenseo has a strong pedigree in delivering tailored secure […]

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The storage revolution

The Storage Industry is in the midst of a truly disruptive technology transformation right now: new Flash Storage versus traditional disc storage.  To ensure your business benefits from this evolution now is the time to start planning for the new and ensuring you are not locked into the old. Flash Storage offers colossal performance advantages […]

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