Improve Customer Interactions with
Avaya Contact Centre Solutions

Avaya is the recognised global leader in the contact centre market. Its contact centre solutions offer reliability, scaleability and a depth of functionality that enables organisations to deliver a superior customer service across multiple channels.

IP Integration is one of the few systems integrators in the UK that has immense experience in designing, delivering and supporting Avaya contact centre solutions integrated with other industry leading applications, such as ME apps from CTI Labs, CallMedia and Verint.

The Avaya Contact Centre Solutions portfolio includes the Distributed IP Contact Centre solution, Intelligent Customer Routing, solutions for home agents and virtual contact centres, Proactive Outreach for outbound dialling, self-service applications such as Interactive Response (IVR) and Avaya Voice Portal, and the reporting and analytics platform Avaya IQ.

Case Studies