Callmedia
IP Integration treat every customer requirement as unique and special as a result we look to offer the most appropriate technology solution for your needs and therefore we partner with some of the leading technology vendors in the industry. IP Integration are a key strategic partner of Callmedia who are a UK technology leader in contact centre and CTI software development with relationships with some of the largest organisations in the industry. Callmedia provides contact centre systems for inbound, outbound and multi-channel contact centres. Based in the UK, Callmedia specialises in providing systems which adhere to the strictest codes of practice and regulation while delivering great productivity.
"Callmedia's success is wholly reliant on the professional capabilities of its channel partners so as a result we have to be 100% confident our partners not only understand the technical requirements of our solutions but they can design, implement and support accordingly. In addition to add value they have to understand and appreciate the growing challenges customers face within the contact centre market place as it continues to develop. IP Integration have a rich pedigree of applications and contact centre experience and I am delighted to have shared in their success with the Callmedia platform over the past 3 years where strategically our joint expertise has delivered genuine and quantifiable value to end users."
Callmedia's strengths include Ofcom compliant predictive outbound dialling, call blending and blending inbound multi-channel contacts with outbound pro-active work.
Callmedia provides solutions across a diverse range of market sectors from financial services and banking through manufacturing, retail, outsourced contact centre operators, utilities, government and collections delivering on our key aim of making contact centres work better.
Callmedia solutions include:
- multi-channel blended contact centre systems
- fully Ofcom and DMA compliant predictive dialing
- full integration to your business applications
- browser-based agent scripting and prompting
- professional services and consultancy to integrate with your business applications
- fully managed services which maximise your system's availability
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Quick Links
- Solutions
- → AVAYA
- → Extreme Networks
- → CTI Labs
- → Network Services
- → Public Sector
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- › Government
- › Healthcare
- → Callmedia
- → Eptica
- → Convergys
- → Splicecom
Contact Us
ipi.info@ipintegration.com
+44 118 918 4600
