Support Systems

Bringing back downed telephone systems is relatively easy. Preventing such costly disruption in the first place is the real challenge.

IP Integration has a state of the art management and support centre designed to monitor all key systems. Should a piece of equipment begin showing worrying signs, a IP Integration engineer will notify you with a synopsis of the problem and also a resolution path designed to minimise the impact on your business.

Service Centre

Even with the best precautions in place, there will be times when something does go wrong. For these eventualities, IP Integration has a team of engineers who can be dispatched immediately to the site and will always aim for industry leading response times — where possible within 2-hours for an emergency. Any IP Integration engineer dispatched to your site will be highly trained and experienced in the equipment they will be looking after.

Our People

All IP Integration staff are fully committed to providing the best solutions and resolutions for your business and are highly trained and experienced. Accreditations from Cisco, 3Com, Novell, Avaya and Microsoft ensure they can offer the finest and widest range of support.

IP Integration provides a truly national service through dedicated teams across the country including Technical Support Groups based in Reading, Manchester and Edinburgh, and also has the largest team of Avaya trained enginneers in Scotland.

IP Integration is dedicated to ensuring that our engineering skill sets and manufacturer accreditations compliment our market offerings. Our on-going engineering training programmes ensure client access to the very latest and most up to date technical expertise.

System Audit

Prior to IP Integration taking on the support of any of your equipment, we will carry out an audit of your systems. From this we will be able to ensure that our equipment stockholding will include all parts required, and therefore that any failures can be repaired in the shortest possible time. For critical items, we are able to store equipment on site for even quicker return-to-service times.

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