We are looking for an experienced and motivated team player with the ability to provide technical support to our customers, resolve issues in line with Service Level Agreements and deliver customer service that regularly exceeds our customers expectation. Reporting to the Service Desk Analyst you will be responsible for: Logging incidents and change requests, identifying…
Our achievements are driven by a love of innovation and continual investment in our network of specialists.
Building on three decades of expertise, we boast a world-class Applications division, a proven Consulting team to analyse and devise bespoke solutions,
and leading-edge Network and IT Services.
Technical wizards who put people at the heart of your experience.
These services are all underpinned by our best-in-class Managed and Professional Services, and critical Security and Compliance authorities. Together, we are proud to help our clients’ contact centres work smarter, faster and better.
Today, tomorrow and beyond.
Mike IngManaging Director
Group Sales and Marketing Director
Director Strategic Partnerships
Mark RossellHead of Managed Services
Ged BurtonHead of Programme Delivery
GenesysGenesys on IPI, the all-in-one contact centre cloud solution. IPI Purecloud
VerintVerint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
Blue PrismBlue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
VMwareWe are a VMware Professional Solutions Provider.
AvayaWe are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
GammaGamma is a leading supplier of voice, data and mobile products and services in the UK.
CX CompanyCX Company are experts in Intelligent Assistance and smart Chatbots.
TeleoptiTeleopti provide robust and 'best of breed' Workforce Management solutions
IPI is hiring! We are seeking an exceptional, highly motivated individual with outstanding account management skills. The right person will have the opportunity to manage our accounts across the North of the UK and build long-term mutually beneficial relationships with our customers. Reporting to IPIs Sales Manager, Key responsibilities include: Develop and maintain long term…
IPI is hiring! We are seeking a high-performing, self-motivated individual that consistently over-achieves targets and exceeds customer expectations. Reporting directly to the Sales and Marketing Director, the Sales Manager is responsible for leading and motivating the tier 2 and 3 sales teams, consisting of both Hunters and Account Managers, setting short and long-term sales strategies,…
Providing a secure, compliant remote access solution for both regular remote workers and occasional users at one of the UK's largest independent insurance brokers.Download
Strengthening access security while reducing total cost of ownership at Gloucestershire County CouncilDownload
When our prominent utilities client reached for the stars. We delivered the tools to get them there.Download
When our UK Water Utility wanted to rise on the league table. We were ready to up their game.Download
When our UK Water Utility wantedtelephony excellence. We delivered customer service excellence.Download
When our UK Water Utility wasn’t happy with Good. We showed them what Very Good looks like.Download
When our leading electrical retailer wanted to create a spark. We helped them charge their call centre.Download
When a large outsourcer wanted to increase service levels while cutting costs. We were ready to transform them.Download