About us

Delivering smarter contact centres.

Today and tomorrow.
IPI delivers innovative Contact Centre technology that helps to build better experiences for customers and those who serve them. We pride ourselves on a holistic approach: combining six core services to improve efficiency, performance and outcomes across every function of today’s omni-channel hubs. All to prepare them for tomorrow.

Our achievements are driven by a love of innovation and continual investment in our network of specialists.

Building on three decades of expertise, we boast a world-class Applications division, a proven Consulting team to analyse and devise bespoke solutions,
and leading-edge Network and IT Services.
Technical wizards who put people at the heart of your experience.

These services are all underpinned by our best-in-class Managed and Professional Services, and critical Security and Compliance authorities. Together, we are proud to help our clients’ contact centres work smarter, faster and better.

Today, tomorrow and beyond.

Meet the Team

Been There. Done more.

There is no substitute for experience. Handily, our team of Consultants has it in spades, from both sides of the table: as vendor and customer. It’s this uncommon combination that, along with a love of innovation, enables a holistic view of how contact centres work and how they can work better. In market sectors from banking to gaming, for clients both established and emerging, our Consultants are proud to design and execute strategies that create superior contact centres. Today…onwards

Joe PrentisCEO

Glenn Christie

Dave Glasgow
Director Strategic Partnerships

Lisa FradinHuman Resources Director

Mark RossellHead of Managed Services

Ged BurtonHead of Programme Delivery

Our Partners

  • Avaya

    We are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
  • CX Company

    CX Company are experts in Intelligent Assistance and smart Chatbots.
  • Verint

    Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
  • Gamma

    Gamma is a leading supplier of voice, data and mobile products and services in the UK.
  • Aeriandi

  • Genesys

    Genesys on IPI, the all-in-one contact centre cloud solution. IPI Purecloud
  • Blue Prism

    Blue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
  • Enghouse Interactive

  • Teleopti

    Teleopti provide robust and 'best of breed' Workforce Management solutions
  • VMware

    We are a VMware Professional Solutions Provider.
  • IR Prognosis


Imagine the possibilities.

Pushing what’s possible with contact centres takes a team of driven, passionate experts. Experts, perhaps, just like you.

Explore our vacancies below and discover if we’re perfect for each other.

  • New Business Development Directors x2


    Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact?  We are seeking high-performing, self-motivated individuals who are driven by exceeding sales targets and building exceptional relationships with our customers. We have two vacancies: one based out of our Manchester Office, the other Reading or…


Embarking on a large scale and complex Digital Transformation

Case study

Enabling a phased approach to a complete digital transformation whilst maintaining pole position.


Providing secure, compliant, remote access

Case study

Providing a secure, compliant remote access solution for both regular remote workers and occasional users at one of the UK's largest independent insurance brokers.


Strengthening access security while reducing total cost of ownership

Case study

Strengthening access security while reducing total cost of ownership at Gloucestershire County Council


When calls reached a peak for our Online Retailer

Case study

When calls reached a peak for our Online Retailer. We flexibly managed them.


Global Logistics client wanted PCI Compliance

Case study

When our global Logistics client wanted PCI Compliance We delivered it On Demand


Prominent Utility reaches for the stars we delivered the…

Case study

When our prominent utilities client reached for the stars. We delivered the tools to get them there.


Water Utility wanted to rise on league table

Case study

When our UK Water Utility wanted to rise on the league table. We were ready to up their game.


Water Utility wanted telephony excellence

Case study

When our UK Water Utility wantedtelephony excellence. We delivered customer service excellence.


Water Utility wanted a very good rating

Case study

When our UK Water Utility wasn’t happy with Good. We showed them what Very Good looks like.


When the Caravan Club was ready to roll we…

Case study

When the Caravan Club was ready to roll. We streamlined the path for them.


Leading Electric Retailer

Case study

When our leading electrical retailer wanted to create a spark. We helped them charge their call centre.


Large outsourcer wanted to increase service levels

Case study

When a large outsourcer wanted to increase service levels while cutting costs. We were ready to transform them.


Change your tomorrow, today.
Get in touch.

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