IPI's Inner Circle Guide to AI, Chatbots & Machine…
Whitepaper
“The Inner Circle Guide to AI, Chatbots & Machine Learning” is one of the Inner Circle series of Contact Babel…
Our achievements are driven by a love of innovation and continual investment in our network of specialists.
Building on three decades of expertise, we boast a world-class Applications division, a proven Consulting team to analyse and devise bespoke solutions,
and leading-edge Network and IT Services.
Technical wizards who put people at the heart of your experience.
These services are all underpinned by our best-in-class Managed and Professional Services, and critical Security and Compliance authorities. Together, we are proud to help our clients’ contact centres work smarter, faster and better.
Today, tomorrow and beyond.
Meet the Team
Been There. Done more.
There is no substitute for experience. Handily, our team of Consultants has it in spades, from both sides of the table: as vendor and customer. It’s this uncommon combination that, along with a love of innovation, enables a holistic view of how contact centres work and how they can work better. In market sectors from banking to gaming, for clients both established and emerging, our Consultants are proud to design and execute strategies that create superior contact centres. Today…onwards
Joe PrentisCEO
Mike IngManaging Director
Glenn Christie
CFO
Simon Culmer
Group Sales and Marketing Director
Dave Glasgow
Director Strategic Partnerships
Alastair MillsChairman
Kenny SendelCTO
Jamie LittlePre-Sales Director
Mark RossellHead of Managed Services
Ged BurtonHead of Programme Delivery
Our Partners
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Avaya
We are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions. -
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Microsoft
As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers. -
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Teleopti
Teleopti provide robust and 'best of breed' Workforce Management solutions -
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Vasco
VASCO is the world leader in providing two-factor authentication and digital signature solutions.. -
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IR Prognosis
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Enghouse Interactive
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Blue Prism
Blue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce. -
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Verint
Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance. -
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CX Company
CX Company are experts in Intelligent Assistance and smart Chatbots. -
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VMware
We are a VMware Professional Solutions Provider. -
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Intradiem
Intradiem’s Intraday Automation tool empowers users to create extraordinary customer experiences by optimising the workday. -
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Gamma
Gamma is a leading supplier of voice, data and mobile products and services in the UK.