Superpowers for your IVR system. The Notification Suite gives customers a natural voice user interface so they can rapidly access…
Our achievements are driven by a love of innovation and continual investment in our network of specialists.
Building on three decades of expertise, we boast a world-class Applications division, a proven Consulting team to analyse and devise bespoke solutions,
and leading-edge Network and IT Services.
Technical wizards who put people at the heart of your experience.
These services are all underpinned by our best-in-class Managed and Professional Services, and critical Security and Compliance authorities. Together, we are proud to help our clients’ contact centres work smarter, faster and better.
Today, tomorrow and beyond.
Mike IngManaging Director
Group Sales and Marketing Director
Director Strategic Partnerships
Jamie LittlePre-Sales Director
Mark RossellHead of Managed Services
Ged BurtonHead of Programme Delivery
TeleoptiTeleopti provide robust and 'best of breed' Workforce Management solutions
IntradiemIntradiem’s Intraday Automation tool empowers users to create extraordinary customer experiences by optimising the workday.
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
VMwareWe are a VMware Professional Solutions Provider.
GammaGamma is a leading supplier of voice, data and mobile products and services in the UK.
VerintVerint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
CX CompanyCX Company are experts in Intelligent Assistance and smart Chatbots.
Blue PrismBlue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
AvayaWe are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
VascoVASCO is the world leader in providing two-factor authentication and digital signature solutions..
“The Inner Circle Guide to AI, Chatbots & Machine Learning” is one of the Inner Circle series of Contact Babel…
Call peaks. Depending on your industry almost anything can cause them. From freak weather conditions to an advertising campaign. You…
Even the most sophisticated contact centres struggle to give their agents access to real-time, meaningful data on KPI’s and performance.…
ID ME handles caller identification and verification for your contact centre, simplifying it while ensuring compliance. Agents and customers can…
We optimise networks to help create the best possible experience for your internal and external customers.
Connect Me will professionally greet callers and prompt them to simply say the name of the person, department or service…
Our interactive half hour webinar reviewed how to overcome familiar challenges by utilising new techniques and the latest technology available.…
With Send ME, you can take requests from customers 24x7, quickly and accurately collect contact details and feed this information…
Designed to create engagement, capture customer insight, help you determine your Net Promoter Score (NPS) and CSAT targets and provide…
The Show ME Wallboard platform helps you embed sophisticated capabilities faster and presents a fresh, modern view to contact centre…