We are looking for an experienced and motivated team player with the ability to provide technical support to our customers, resolve issues in line with Service Level Agreements and deliver customer service that regularly exceeds our customers expectation. Reporting to the Service Desk Analyst you will be responsible for: Logging incidents and change requests, identifying…
Our achievements are driven by a love of innovation and continual investment in our network of specialists.
Building on three decades of expertise, we boast a world-class Applications division, a proven Consulting team to analyse and devise bespoke solutions,
and leading-edge Network and IT Services.
Technical wizards who put people at the heart of your experience.
These services are all underpinned by our best-in-class Managed and Professional Services, and critical Security and Compliance authorities. Together, we are proud to help our clients’ contact centres work smarter, faster and better.
Today, tomorrow and beyond.
Mike IngManaging Director
Group Sales and Marketing Director
Director Strategic Partnerships
Mark RossellHead of Managed Services
Ged BurtonHead of Programme Delivery
TeleoptiTeleopti provide robust and 'best of breed' Workforce Management solutions
VMwareWe are a VMware Professional Solutions Provider.
VerintVerint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
Blue PrismBlue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
GenesysGenesys on IPI, the all-in-one contact centre cloud solution. IPI Purecloud
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
AvayaWe are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
CX CompanyCX Company are experts in Intelligent Assistance and smart Chatbots.
GammaGamma is a leading supplier of voice, data and mobile products and services in the UK.
IPI is hiring! We are seeking an exceptional, highly motivated individual with outstanding account management skills. The right person will have the opportunity to manage our accounts across the North of the UK and build long-term mutually beneficial relationships with our customers. Reporting to IPIs Sales Manager, Key responsibilities include: Develop and maintain long term…
IPI is hiring! We are seeking a high-performing, self-motivated individual that consistently over-achieves targets and exceeds customer expectations. Reporting directly to the Sales and Marketing Director, the Sales Manager is responsible for leading and motivating the tier 2 and 3 sales teams, consisting of both Hunters and Account Managers, setting short and long-term sales strategies,…
Superpowers for your IVR system. The Notification Suite gives customers a natural voice user interface so they can rapidly access…
“The Inner Circle Guide to AI, Chatbots & Machine Learning” is one of the Inner Circle series of Contact Babel…
Call peaks. Depending on your industry almost anything can cause them. From freak weather conditions to an advertising campaign. You…
Even the most sophisticated contact centres struggle to give their agents access to real-time, meaningful data on KPI’s and performance.…
ID ME handles caller identification and verification for your contact centre, simplifying it while ensuring compliance. Agents and customers can…
We optimise networks to help create the best possible experience for your internal and external customers.
Connect Me will professionally greet callers and prompt them to simply say the name of the person, department or service…
Our interactive half hour webinar reviewed how to overcome familiar challenges by utilising new techniques and the latest technology available.…
With Send ME, you can take requests from customers 24x7, quickly and accurately collect contact details and feed this information…
Designed to create engagement, capture customer insight, help you determine your Net Promoter Score (NPS) and CSAT targets and provide…
The Show ME Wallboard platform helps you embed sophisticated capabilities faster and presents a fresh, modern view to contact centre…