About us

Delivering smarter contact centres.

Today and tomorrow.
IPI delivers innovative Contact Centre technology that helps to build better experiences for customers and those who serve them. We pride ourselves on a holistic approach: combining six core services to improve efficiency, performance and outcomes across every function of today’s omni-channel hubs. All to prepare them for tomorrow.

Our achievements are driven by a love of innovation and continual investment in our network of specialists.

Building on three decades of expertise, we boast a world-class Applications division, a proven Consulting team to analyse and devise bespoke solutions,
and leading-edge Network and IT Services.
Technical wizards who put people at the heart of your experience.

These services are all underpinned by our best-in-class Managed and Professional Services, and critical Security and Compliance authorities. Together, we are proud to help our clients’ contact centres work smarter, faster and better.

Today, tomorrow and beyond.

Meet the Team

Been There. Done more.

There is no substitute for experience. Handily, our team of Consultants has it in spades, from both sides of the table: as vendor and customer. It’s this uncommon combination that, along with a love of innovation, enables a holistic view of how contact centres work and how they can work better. In market sectors from banking to gaming, for clients both established and emerging, our Consultants are proud to design and execute strategies that create superior contact centres. Today…onwards

Joe PrentisCEO

Mike IngManaging Director

Glenn Christie

Simon Culmer
Group Sales and Marketing Director

Dave Glasgow
Director Strategic Partnerships

Alastair MillsChairman

Kenny SendelCTO

Jamie LittlePre-Sales Director

Mark RossellHead of Managed Services

Ged BurtonHead of Programme Delivery

Our Partners

  • VMware

    We are a VMware Professional Solutions Provider.
  • Avaya

    We are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
  • Verint

    Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
  • Teleopti

    Teleopti provide robust and 'best of breed' Workforce Management solutions
  • Blue Prism

    Blue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
  • Vasco

    VASCO is the world leader in providing two-factor authentication and digital signature solutions..
  • Aeriandi

  • Enghouse Interactive

  • CX Company

    CX Company are experts in Intelligent Assistance and smart Chatbots.
  • IR Prognosis

  • Genesys

  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.


Imagine the possibilities.

Pushing what’s possible with contact centres takes a team of driven, passionate experts. Experts, perhaps, just like you.

Explore our vacancies below and discover if we’re perfect for each other.

  • Junior RPA Developer


    We are looking for a highly motivated, enthusiastic and proactive individual to join our Emerging Technologies team.  Your primary focus will be on building end to end process solutions to meet our customer’s varied requirements.  You will work within project planning constraints, owning development solutions and have a high level of exposure to a wide…

  • Service Delivery Manager


    We are looking for an experienced and motivated team player who will manage and deliver a portfolio of client services, positively shaping the customer service experience.  You will work to ensure we exceed our customer’s expectations by assuming a combination of responsibilities focused on delivering outstanding service to our customers. Reporting to the Service Delivery…


Change your tomorrow, today.
Get in touch.

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