With the tremendous potential that new technologies and cloud-based platforms can deliver to improve Customer Experience, there’s no surprise businesses are implementing their digital contact centre transformation programmes at rapid pace.

Following on from our successful event at the Etihad on 19th September, please find the videos taken from the presentations from the day.

 Click here to download the full presentation

Industry trends – Alexander Michael, Director of Consulting, Frost and Sullivan

IPI Contact Centre Consultancy Approach – Valur Svansson, Principal Consultant, IPI

Digital Transformation solutions – Steve Murray, Applications Director, IPI

Digital Contact Centre Planning – Julian Bond, CIO at Hillarys Blinds

Find out how IPI can help you along your Digital journey.


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