With the tremendous potential that new technologies and cloud-based platforms can deliver to improve Customer Experience, there’s no surprise businesses are implementing their digital contact centre transformation programmes at rapid pace.

Following on from our successful event at the Etihad on 19th September, please find the videos taken from the presentations from the day.

 Click here to download the full presentation


Industry trends – Alexander Michael, Director of Consulting, Frost and Sullivan


IPI Contact Centre Consultancy Approach – Valur Svansson, Principal Consultant, IPI


Digital Transformation solutions – Steve Murray, Applications Director, IPI


Digital Contact Centre Planning – Julian Bond, CIO at Hillarys Blinds


Find out how IPI can help you along your Digital journey.

 


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