We are hearing more and more often through the news about companies being fined for failing to provide even the basic level of customer service. Regulators like Ofgem and Ofcom WILL crack down and hit you hard by imposing large fines.
In most cases, the company generally blames a new IT system! So…….finding the right IT partner is crucial to a business that depends on customer service.
You need systems integration specialists that can help you manage the complexity inherent with changing technologies who understand that it’s not just about the technology alone, but about the business processes and the people running them as a whole. They need to have a deep understanding of the underlying business issues that should be addressed for an architecture-level initiative to be effective.
Each company is unique so ergo each project is unique. Experience is everything. Specialists must have the global knowledge to help you prepare, design, develop and integrate the systems and applications that best run your business.
You need to build a solution that integrates seamlessly into your existing set up, so that you can maximise your ROI from the offset without any disruption to your business.
IP Integration’s team of qualified and experienced people are well versed in contact centre issues, priorities and systems, as well as how to navigate them. Customers are inarguably the most valuable asset that any company has and will always be at the forefront of our minds when designing your IT.