The EE CEO apologised as network service was restored. On 10th October, 2017 EE customers across the UK were hit with an outage, preventing voice calls to phone on other networks.
According to the network-monitoring site Down Detector, EE outages were reported from around 10am in the morning. Customers in London and the South East sustained the bulk of the problem, but there were reports of outages in Bristol, Birmingham and Nottingham.
In a statement a spokesperson for EE said: “Some of our customers are reporting problems when trying to make calls to some numbers this morning. We’re working to fix this as quickly as possible and apologise for any inconvenience caused.”
How Managed Services can help during an outage
Reports confirmed that the issue affected calls made to other networks. IP Integration had clients believing in the first instance that their SIP trunks were at fault as calls were cutting off. Using the portal service status noticeboards, our managed services quickly detected that it was the EE major network outage and informed our customers that EE were having a mobile network outage. We asked our clients to provide example mobile numbers that they were trying to dial or receive calls from on the EE network, to check which network provider owned the telephone number.
As a precaution we raised the call samples to the SIP trunk provider so they could investigate, this way we could re-assure our customers that this was with the EE network and not actually a SIP trunk issue. We updated our customers every 30 minutes with regards to the status of the outage and continue to monitor the situation the next day to provide reassurance that our customers would not experience any more unnecessary down time than already incurred.