Josh Ayres will be presenting at the event at 11am on 27 March.

The Industrial Revolution was the transition to new manufacturing processes in the period from about 1760 to 1840. This transition included going from hand production methods to machines, new chemical manufacturing and iron production processes, the increasing use of steam power, the development of machine tools and the rise of the factory system. 

We are experiencing the second Industrial Revolution right now within the Contact Centre Market with Digital Workers (Robots) and Artificial Intelligence Solutions driving an unprecedented levels of automation of high repetitive tasks.

Within this presentation we will draw parallels between the industrial revolution of the past and the digital workers of today and highlight the benefits to the business, the re-skilling of staff and the social effect of companies pioneering this technology.



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