Even the most sophisticated contact centers struggle to give their agents access to real-time, meaningful data on KPI’s and performance.
Is this something that your contact center is looking to improve?
That’s why we invited our expert on Data Visualization to explain how he has helped clients to implement Wallboards that provide real benefits for agents, supervisors and their business.
How can Wallboards:
- Improve customer satisfaction
- Accelerate sales conversions
- Boost agent morale
The Show Me Wallboard delivers a mix of intelligent real time data, resolution messages and engaging content – ensuring that advisors and supervisors and managers receive vital information they need, when they need it most.
The solution easily integrates with your existing applications to collect and display data and is so intuitive that you can create and update the display yourself – no need for expensive developer resources!
Why Show ME?
- High-performance data store
- Adaptive security
- Integrated workflow and write-back
- Custom styling and UX
- Embedded self-service reporting
- Mobile ready and responsive
Register here to discover how your organisation can leverage the ever-changing interaction demands of today’s customers.