What do Software Robots, AI and the Emerging Digital Workforce mean to your Contact Centre?

We will focus on the digital revolution that is currently transforming Customer Contact, and in particular, how exciting developments with technologies such as Robotic Process Automation and AI will allow organisations to keep pace with, and exceed, customers’ ever-growing demands.

We will be discussing the following topics:

  • Taking the ‘robot out of the human’ by using Robotic Process Automation to free up human workload capacity
  • Digital enablement of ‘straight through’ customer processing significantly reducing the time and cost of transactions, whilst improving customer experience
  • Embracing Software Robots’ security capabilities to improve fraud detection and risk management

 

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