IP Integration, a leading provider of customer engagement solutions, has been awarded the prestigious Avaya 2016 Strategic Win Award for the Asia region. IP Integration was responsible for securing and fulfilling a major installation of Avaya’s contact centre solution for ESL, the international gaming organisation. Combining the Avaya solution with a selection of its own complementary tools, IP Integration specified and managed the highly complex roll-out.
This not only augments and extracts value from ESL’s existing back-end platforms, but also provides the company with a sophisticated omni channel contact solution with full personalisation attributes to enhance the experience of its customers.
Dave Glasgow, Sales Director at IP Integration commented “The award recognises the complex delivery of a very specific solution, made simple by IP Integration, as well as the innovations from Avaya, who continue to provide future key technologies for the contact centre space, ensuring global success in this extremely high volume and business critical environment.”