IP Integration, a leading provider of customer engagement solutions, has been awarded ‘UK Partner of the Year 2016’ by Avaya, in recognition of its significant growth and commitment to service excellence to its customers throughout the UK and overseas. The award also acknowledges the company’s continued investment in delivering an unparalleled and enhanced technical and consultative service to its customers around a suite of integrated and complex applications.
As a platinum Avaya partner for Enterprise and Midmarket Unified Communications and Contact Centres, this award cements IP Integration’s innovative approach to transforming communications solutions, focusing on the Contact Centre and providing customer engagement excellence.
IP Integration’s growth has been supported by significant firsts, with key wins for the first Avaya CPOD deployment by the channel, the first BT Wholesale Avaya Cloud Contact Centre solution in the banking sector and internationally, where IP Integration is delivering the first true large scale omni-channel web-based chat solution on the Avaya platform.
Over the past year, IP Integration has run highly successful joint events, in collaboration with Avaya, helping Contact Centres throughout the UK to take their customer engagement to the next level.
Commenting on the win, Dave Glasgow, Group Sales Director, IP Integration, said, “We have been working with Avaya for almost two decades and this award recognises the hard work that’s taken place right across our business which has led to the tremendous growth we’ve seen in the past year. Thanks to the expertise of our team and our close working relationship with Avaya, we have seen ourselves recognised as experts in providing complex, bespoke and innovative omni-channel Contact Centre solutions, across all sizes of business, not just in the UK, but globally.”
Andy Litherland, Head of European Channels, Avaya, added, “Success is all about working closely in partnership, and the relationship between Avaya and IP Integration has significantly deepened over the past year, enabling us to better serve our customers. We have been impressed with IP Integration’s ability to work across all sizes and complexities of Contact Centres, using a wide range of Avaya services, including the BT Wholesale Avaya Cloud Solution.”