While some consumers are fully digital and expect to interact with customer service via online channels 24/7, others still prefer traditional channels for resolving issues. To flourish in a rapidly changing marketplace businesses must adapt, provide multi-channel customer engagement models and be able to manage personalised service at scale. This webinar is designed to help contact centre teams and customer experience professionals better understand how to manage new customer service trends and adapt for the future.

A replay of this webinar is available below.

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