Watch our customer video story from the Caravan and Motorhome Club. We provided a call-centre solution to assist with the flow of incoming and outgoing inquiries.
TCC first engaged with IPI when their legacy contact centre infrastructure was no longer supported, had become cumbersome and unable to support high levels of customer service. TCC needed
to be able to offer a multi-media contact centre comprising of voice, email, chat and social media, while also enabling greater reporting and management control.