Running a contact centre is difficult. There are many components to control, and you must do all of this while…
Putting your operations at the centre of ours.
This is where the magic happens. Our NOC is what enables us to enable you. Home to our dedicated operations team, we ensure you receive the best possible customer experience and proactive incident management when you need it. The NOC also houses our Monitoring Tools which are on display 24x7x365, and configured to each and every customer, so you’re covered 24x7x365.
- Proactive network monitoring and management
- Email management
- Firewall and intrusion prevention
- Patch management
- Shared threat analysis
- Optimisation and QoS reporting
- Disaster recovery and backup
- Voice and video traffic management
- Improvement recommendations.
Work programmes that work better.
Whether a complete programme or a discrete phase, our Programme Management reduces risk and improves governance. Here’s how:
Aligning key people to ensure the objective of every project is not just understood, but believed in.
Ensuring all project requirements map back to stakeholder expectations.
Business Case Development
Justifying a proposed business case by pulling together supporting information from across the organisation, directly tacking any assumptions or constraints.
Vendor Evaluation and Selection
Independent vendor/solution evaluation by experienced industry practitioners – experts who have worked across the industry, on both ends of the phone.
Technical Design Authority Leadership
Guiding the effective articulation of technical solutions to ensure they achieve exactly what you want them to.
Consult – we take the time to fully understand your needs, considering both your desired business outcomes and the holistic technology environment
Design – we bring our industry expertise to bear to design the best solution for your business
Deliver – our experienced and dedicated project team work hand in hand with you to ensure a smooth transition
Our Applications Partners
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
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