Applications

Applications are all around you.

Customer service is at the heart of your Contact Centre.
It’s at the heart of our application development too. Because every one of our applications is designed around your needs. From tools that give you complete visibility of your Contact Centre performance, to software that enables better management of people and systems, we create packaged applications that are quick and easy to deploy, delivering immediate benefits to your business.

WE ONLY BUILD TOOLS

And software that your business needs to succeed. Be it a notification system for when a call is close to collapse. A self-service function that increases security and reduces hassle. Or innovative analytics for informed change. Our Applications are here to enable and empower. To improve performance. And if that’s exciting today, just think of all the pioneering technology

WE HAVEN’T INVENTED YET.

Our Solutions

ID and Verification

Verify, identify...and satisfy... your customer in as little as five seconds.

More

Speech Self Service

Achieve customer service excellence and reduce costs.

More

Insights

Visibility and control so you can satisfy customers on the fly.

More

Analytics

Understand the key issues impacting the contact centre.

More

Outbound Contact

Notify customers, satisfy customers with campaigns made simple.

More

Voice of the Customer

Truly understand where your customer is coming from.

More

Our Services

Adding value all the way.

Your network is the beating heart of your business. And IPI is the life support. Our Managed Services keep your connectivity flowing, applications going and your phones on. Providing uninterrupted access to systems, data and applications, whether on-premise, in the cloud or both. Solving issues before they become problems through services that include:

Putting your operations at the centre of ours.

This is where the magic happens. Our NOC is what enables us to enable you. Home to our dedicated operations team, we ensure you receive the best possible customer experience and proactive incident management when you need it. The NOC also houses our Monitoring Tools which are on display 24x7x365, and configured to each and every customer, so you’re covered 24x7x365.

  • Proactive network monitoring and management
  • Email management
  • Firewall and intrusion prevention
  • Patch management
  • Shared threat analysis
  • Optimisation and QoS reporting
  • Disaster recovery and backup
  • Voice and video traffic management
  • Improvement recommendations.

 

Work programmes that work better.

Whether a complete programme or a discrete phase, our Programme Management reduces risk and improves governance. Here’s how:

Project/Initiative Validation

Aligning key people to ensure the objective of every project is not just understood, but believed in.

Requirements Definition/Validation

Ensuring all project requirements map back to stakeholder expectations.

Business Case Development

Justifying a proposed business case by pulling together supporting information from across the organisation, directly tacking any assumptions or constraints.

Vendor Evaluation and Selection

Independent vendor/solution evaluation by experienced industry practitioners – experts who have worked across the industry, on both ends of the phone.

Technical Design Authority Leadership

Guiding the effective articulation of technical solutions to ensure they achieve exactly what you want them to.

Service heavyweights. Technical wizards

You could call it the dream team. Handpicked industry specialists. Focused on delivering the solution you need at a service level you expect. Because we aren’t tied to vendors, we can recommend the best technology for you. This independence, along with our love of innovation, means you get a more complete view of your network as well as how we help make it better.

Consult – we take the time to fully understand your needs, considering both your desired business outcomes and the holistic technology environment

Design – we bring our industry expertise to bear to design the best solution for your business

Deliver – our experienced and dedicated project team work hand in hand with you to ensure a smooth transition

Our Applications Partners

  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
  • Enghouse Interactive

Resources

When the Caravan Club was ready to roll we…

Case study

When the Caravan Club was ready to roll. We streamlined the path for them.

Download

Water Utility wanted telephony excellence

Case study

When our UK Water Utility wantedtelephony excellence. We delivered customer service excellence.

Download

Leading Electric Retailer

Case study

When our leading electrical retailer wanted to create a spark. We helped them charge their call centre.

Download

Household name brand Retailer

Case study

When our household name Retail brand wanted to reach out. We proactively enabled them.

Download

Global Logistics company wanted PCI compliance

Case study

When our global Logistics client wanted PCI Compliance. We delivered it On Demand.

Download
Google Plus