How complete is your contact centre disaster recovery plan?
Blog
Downtime is not an option. Your contact centre can’t afford to be offline or unavailable. That’s why it’s essential for…
Our Solutions
ISDN Services with WLR3
IPI offer first class voice and data services to support your critical contact centre strategies..
More
Intelligent SIP
Robust business continuity that ensures your Contact Centre is always up and running no matter what.
More
Intelligent Inbound
Intelligent answering, prioritising, routing and reporting of incoming calls.
MoreOur Services
Network Operations Centre (NOC) and Monitoring Tools
This is where the magic happens. Our NOC is what enables us to enable you. Home to our dedicated operations team, we ensure you receive the best possible customer experience and proactive incident management when you need it. The NOC also houses our Monitoring Tools which are on display 24x7x365, and configured to each and every customer, so you’re covered 24x7x365.
Managed Services
Your network is the beating heart of your business. And IPI is the life support. Keeping your connectivity flowing and your phones on.
Providing uninterrupted access to systems, data and applications, whether on-premise, in the cloud or both. Solving issues before they become problems through:
- Network monitoring and management
- WAN optimisation
- Disaster recovery
- QoS reporting
- Performance reporting
- Improvement recommendations
Programme Management
Whether a complete programme or a discrete phase, our Programme Management services reduce risk and improve governance. Here’s how:
Project/Initiative Validation
Aligning key people to ensure the objective of every project is not just understood, but believed in.
Requirements Definition/Validation
Ensuring all project requirements map back to stakeholder expectations.
Business Case Development
Justifying a proposed business case by pulling together supporting information from across the organisation, directly tacking any assumptions or constraints.
Vendor Evaluation and Selection
Independent vendor/solution evaluation by experienced industry practitioners – experts who have worked across the industry, on both ends of the phone.
Technical Design Authority Leadership
Guiding the effective articulation of technical solutions to ensure they achieve exactly what you want them to.
Service heavyweights. Technical wizards
You could call it the dream team. Handpicked industry specialists. Focused on delivering the solution you need at a service level you expect. Because we aren’t tied to vendors, we can recommend the best technology for you. This independence, along with our love of innovation, means you get a more complete view of your network as well as how we help make it better.