Don’t pay for what you don’t use.
Out of the total volume of calls of a typical contact centre, only a small percentage, in many cases as low as 2%, will involve a payment. Let’s face it, payments are generally not your core business. We believe that the best way to protect organisations from losing sensitive data is to completely avoid being exposed to it in the first place. All you need to know is that you got paid, not the full details of the payment. And with that, our innovative cloud-based solution doesn’t touch a call unless a card is used to make a payment (and the agent will never see anything). That means you only pay when you use the service, giving you a predictable total cost of ownership. And the call doesn’t get interrupted, so your agent can still have a nice chat with the customer.
Feeling cornered by acronyms? No need to be.
PCI DSS, GDPR, PSD2, 4AMLD: all these data protection and fraud prevention regulations can feel overwhelming and costly. What if we told you there’s another way?
The contact centre industry is a very cost sensitive one. Our survey shows that 72% of organisations said their big concern with PCI DSS was the cost and complexity of the systems changes required. Our innovative solutions are infrastructure agnostic and span across Voice, Contact Centre, Network, Professional Services and Applications. We truly understand the customer journey and can offer not only MOTO transaction protection but also other essential security solutions, such as 2-Factor-Authentication, helping with compliance with the 2nd Payments Services Directive (PSD2), the EU General Data Protection Regulation (GDPR) or the UK Data Protection Act (DPA) and the 4th Anti-Money Laundering Directive (4AMLD).
Locked-in a multi-year, multi-location single carrier contract? We can show you freedom.
Our hosted solution is truly carrier independent. Our clients don’t need to lock themselves into a multi-year calls and lines deal with a single provider for all locations, as some of our competitors do.
With IPI, you can keep all your existing line and call contracts intact, decoupling PCI DSS compliance from your operations. That’s why you retain the ability to select the best partners to work with, allowing you to “right size” your regulatory challenges. Also, there is no need for banks of expensive equipment that sit over all your lines as our solution simply uses one inexpensive server.
Happy agents make happy customers. And that’s how it should be.
Clean rooms are not happy places. We can show you that you can have both trust and happiness.
The many data security and protection obligations make many contact centre managers enforce a “clean room” environment where agents are heavily supervised and controlled, with no communications and very little personal freedom. It is therefore not surprising that staff turnover is very high, because agent morale is extremely low. Our cloud-based solution can either be embedded into your existing Customer Relationship Management (CRM) system or used as a stand-alone web application. With us, there’s no need for clean rooms, let the sun shine in.