Unified Communications

Unified Communications

A unified platform that supports both agent-based and customer self-service requirements with a powerful mix of technology and capabilities, enabling seamless customer service.

Communications have changed, and collaboration is key

Your mobile workforce needs to be as productive as if they were in the office. Our solutions enable you to seamlessly integrate mobile and fixed line telephony, meaning your teams have seamless, effective communications, wherever they are.

Find out how you can enable extraordinary customer journeys.

Enable your agents and customers to communicate securely and effectively with integrated tools that connect:

  • email
  • instant messaging
  • conferencing
  • presence
  • voice services
  • voicemail

On their device of choice, including:

  • PC
  • smartphone
  • tablet
  • other device

Organisations who have recognised and acted on this way of working are giving themselves a head start in a competitive landscape. It’s not only about how things work, but how they work together. Used properly, UC tools such as instant messaging and video conferencing calls can make enterprise communications faster, more collaborative and more effective.  They need to be integrated, so that you can respond directly from an email to a phone or conference call, or share screens on the fly to improve collaboration. This must be delivered seamlessly and with a consistent user experience to achieve customer satisfaction and contact centre business goals.

Technology for the modern Contact Centre

UC has evolved beyond a standalone phone system with a number of extra communications services hanging off it to a completely integrated, flexible platform that can be on-premise, in the cloud or a hybrid of both. Our 20+ years of experience and expertise across these platforms (and partner manufacturers who supply them) means that we know the challenges that you face in modernising your legacy systems. We can work with you to find a solution that lets you protect your investment, while capitalising on the real advances that have been occurring in telephony and communications technology.

Technology for the modern Contact Centre must often supplement, and perhaps not replace, your existing services. Our breadth and depth of expertise means we can either work with you on specific elements of your communications or help you with a full technology upgrade. We can also help you troubleshoot your existing UC services to identify savings and increase performance.

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