Security & Compliance

TrustCall Pause & Resume

Remove sensitive card data

and allow your company to be unaffected from customer data. If it doesn’t even enter the organisation, you cannot be liable for it, as TrustCall Pause & Resume ensures the data is removed from the call recording estate so that you can

Protect against data breach.

 

REMOVE SENSITIVE CARD DATA
and allow your company to be unaffected from customer data. If it doesn’t even enter the organisation, you cannot be liable for it, as TrustCall Pause & Resume ensures the data is removed from the call recording estate and
PROTECT AGAINST DATA BREACH

TrustCall Pause & Resume is a cost effective, proven mechanism for removing sensitive card data from the call recording estate. Recognised by PCI DSS Qualified Security Assessors (QSAs), it is used by dozens of retail, financial services and government customers across tens of thousands of agent positions.

At the heart of the solution is IP Integration’s Recorder Control Service Server (RCS), a Windows .Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”. When a recording is paused, the speech is automatically replaced by tones, and when resumed, the recording continues, preserving the same identity and call length as the original call, thus protecting call and quality integrity.

TrustCall Pause & Resume offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.

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