Once we’ve worked with you to understand the best way of managing your technology, the delivery of solutions is overseen by our experienced and ITIL and Prince 2 qualified Project Managers to ensure your deadlines and requirements are met. They too are industry veterans at delivering business critical and complex ICT and Contact Centre Projects.
Exceptional service delivery is at the core of what we believe. Our project managers will always go that extra mile with speed, accuracy and efficiency to ensure we have a happy customer.
We strive to constantly exceed our customers’ expectations, putting ourselves in the customers’ shoes and keeping our customers’ interests at heart.
Working alongside you as an extension to your own team, our Professional Services personnel will play an integral part in your overall quality of experience, it is their reputation on the line so they want to see the job meet your expectations right from design through to post deployment.
We invest in keeping them upskilled with the latest technologies and because IP Integration are experts in every aspect of telecoms infrastructure they, in turn, are industry experts in design and integration of solutions that truly deliver what our clients expect.
We understand that our customers don’t buy products, but an end-to-end solution that addresses business issues, solves challenges and helps drive productivity. Our strategy is to deliver services, together with our partners, that enhance the scalability, reliability and security of any solution, tightly and efficiently integrating in any complex multi-vendor ICT and Contact Centre environment.
We have provided our customers with specific business benefits, such as protecting their IT investments, helping to pro-actively avoid risks, pitfalls and security holes, improving their productivity and service levels and helping them to reduce their overall costs and improve ROI.