Robotic Process Automation

Imagine a different kind of workforce. A workforce that you can teach countless skills. A 24x7x365 digital workforce provides an unprecedented opportunity for game changing reductions in costs, speed of reactivity and competitiveness.

The more it learns, the more efficient it becomes. It works without ever taking a holiday. It can be small one day or large when your business hits a spike. And it frees up your best people to really be your very best people. Meet the Software Robots – the Virtual Workforce.

IPI are unique in bringing the latest advancements in Software Robots to the Customer Contact space. We see 3 key approaches that can be taken when implementation this ground-breaking technology into the Contact Centre:

  • End to End complete process automation
  • Extending existing customer self-service channels (or enabling new channels) through ‘Virtual Integration’ to Contact Centre systems.
  • Robotic agent assistance to automate time consuming and repetitive processes so agents can focus on delivering a high-quality customer experience

Using our consultative approach, we understand that every organisation will have a unique perspective when it comes to Digital Transformation, that’s why we work with you to help build a target operating model, implementing robotics in a controlled manner to ensure a smooth transition to the new Digital world!

We’d be delighted to have a conversation regarding your current approach to Robotics in the Contact Centre, so please get in touch today.

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