What we offer

Change today and you change tomorrow.

The way we communicate continues to change at pace.
Tomorrow has never looked so different from today.
IPI is here to keep your business in touch with its customers.

With innovation in our DNA, we deploy pioneering solutions to help create the smartest, most efficient contact centres in the world. Optimised hubs that offer a more satisfying, more cost-effective customer experience.

What we offer

And just as our offering is complete, so too is our support. Helping you to not just prepare for what’s to come,but to embrace it.

Our expertise is divided into six core services: Unified Communications, Applications, IT Services, Consulting, Network Services, and Security & Compliance. Yet their relationship is symbiotic.

 

Our Services

  • Consulting. Because out of date is out of the question.

    Change is inevitable. It’s what makes life so exciting. And it’s what drives IPI’s Consulting services. With a range of innovative solutions and access to pioneering technologies, our experts will analyse and shift your contact centre’s capabilities to the ever-evolving reality of your business. So instead of making reactive, knee-jerk changes like so many competitors, you‘ll always be one step ahead.

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  • Applications. Applications are all around you.

    Customer service is at the heart of your Contact Centre. It’s at the heart of our application development too. Because every one of our applications is designed around your needs. From tools that give you complete visibility of your Contact Centre performance, to software that enables better management of people and systems, we create packaged applications that are quick and easy to deploy, delivering immediate benefits to your business.

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  • Unified Communications. Great things happen when you bring everything together.

    Communications channels. Bringing them together through Unified Communications (UC) does great things for your customers, and your business. Twenty years in the making, IPI delivers UC for the 21st Century Contact Centre. Transforming the way Contact Centres operate, with a UC platform that delivers intelligent and flexible communications across your organisation. Making great things happen.

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  • IT Services. Treating customers like kings.

    Treating your customers like royalty demands support from the right IT systems. Systems that ensure both your contact centre and IT infrastructure run at peak efficiency. Are seamlessly connected, completely reliable. And allow your customers to get in touch whenever they want, through any channel they choose. With an accredited IT Services team, we can help you achieve these things and more. All while improving your agent productivity, reducing costs and increasing revenue. Because our customer is king too.

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  • Network Services. Because your network is your business.

    Visibility and control. Both are vital when it comes to your network. Because they give you the capability to ensure your network is delivering what your business needs. IPI understands this and offers a range of services to help you get to grips with your network. Services that let you see where traffic is coming from; who’s using your network and what their user experience is like. So you can make your network work harder for your business, today, tomorrow, always.

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  • Security & Compliance. Your core business isn't payments.

    We believe that the best way to protect organisations from losing sensitive data is to completely avoid being exposed to it in the first place. All you need to know is that a payment took place securely, and we do the rest, protecting your brand and trust capital. And you only pay when you use the service, giving you a predictable total cost of ownership.

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Our Partners

  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
  • VMware

    We are a VMware Professional Solutions Provider.
  • Intradiem

    Intradiem’s Intraday Automation tool empowers users to create extraordinary customer experiences by optimising the workday.
  • Blue Prism

    Blue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
  • Teleopti

    Teleopti provide robust and 'best of breed' Workforce Management solutions
  • Verint

    Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
  • Avaya

    We are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
  • Vasco

    VASCO is the world leader in providing two-factor authentication and digital signature solutions..
  • CX Company

    CX Company are experts in Intelligent Assistance and smart Chatbots.
  • Gamma

    Gamma is a leading supplier of voice, data and mobile products and services in the UK.
  • IR Prognosis

    And just as our offering is complete, so too is our support. Helping you to not just prepare for what’s to come,but to embrace it. Our expertise is divided into six core services: Unified Communications, Applications, IT Services, Consulting, Network Services, and Security & Compliance. Yet their relationship is symbiotic.  
  • Enghouse Interactive

    And just as our offering is complete, so too is our support. Helping you to not just prepare for what’s to come,but to embrace it. Our expertise is divided into six core services: Unified Communications, Applications, IT Services, Consulting, Network Services, and Security & Compliance. Yet their relationship is symbiotic.  
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Change your tomorrow, today.
Get in touch.

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