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  • Email. ipi.info@ipintegration.com
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IP Integration

is a leading UK provider of
Contact Centre solutions.

Our portfolio comprises everything from systems design and consultancy to bespoke application development, network services and the latest in collaboration technologies.

We combine technologies from trusted partners such as Avaya, and Microsoft with our in-house application development and managed service divisions to deliver award winning solutions for some of the UKs leading commercial and public sector organisations.

Blog: Contact Centre Applications

Where key metrics include average handle time (AHT),… Read it here

Case Study: The Nottingham

Implementing Avaya Communications Manager Download Case Study

White Paper: DOING MORE WITH LESS

Is your front-line Contact Centre capable of delivering more for less? Download White Paper


IP Integration delivers award winning contact centre solutions, from systems design and pre-configuration to implementation, integration and ongoing management and performance optimisation.

IP Integration provides a range of contact centre applications, including Call Recording, IVR, Caller Identification, Payment Processing, Call Queuing and Multi-Channel Service Management.

IP Integration provides consultancy services to leading UK contact centres. Strategic assessment of infrastructure, operations and compliance delivers cost reduction, performance improvement and customer service excellence.

IP Integration provides vendor-agnostic IT services and solutions that leverage technologies from the world's leading hardware and software vendors to deliver integrated, best-in-class infrastructure and virtualisation solutions.

IP Integration delivers a range of collaborative real time or anytime solutions, including Unified Communications, Mobility, BYOD, Video and Presence to deliver improvements in availability, productivity and quality of service.

IP Integration provides a range of network services to clients across the UK, including MPLS, DSL, EFM, Ethernet, lines and minutes, intelligent numbering, fixed and mobile telephony, VoIP, LAN and WAN connectivity.

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