Convergys

IP Integration in partnership with Convergys offers a complete set of intelligent interaction solutions for the Contact Center through the Convergys Interaction Portal. We assist enterprises in the ability to intelligently route customer contacts across multiple service models, including live assistance, deferred assistance, and self-service. Convergys solutions are built by leveraging the Convergys Interaction Portal delivered with dynamic and innovative applications that drive cost efficiencies and are balanced with customer satisfaction.

IP Integration, currently the sole UK Convergys speech partner provides applications to resolve the business challenges faced by many industries. As we all search for the technology and applications that allow us to balance cost savings with improved customer services, creating a high value experience is key. Our industry proven solutions are based on our products and services, as well as those of our worldwide partners. Let us show you how robust, flexible speech solutions from Convergys can help you achieve higher rates of automation, better customer service, and cost savings.

The Convergys suite of products available through IP Integration includes the following solutions:

• Intelligent Self Service - takes advantage of the power of speech and Web-based standards to help you provide a personalised experience for end users, including dynamic menus and intelligent prompting based on enterprise-wide customer information
• Intelligent Notification - enables personalised, proactive multi-channel (including voice, text message, and email) outbound notification services to ensure that customers, subscribers, employees, and partners have the latest account and service information
• On-Demand Authentication - allows you to intelligently and securely authenticate customers or employees across IVR, Web, and mobile channels, without traditional capital expense.
• Customer Analytics - gives you the actionable intelligence you need to thrive in this "relationship economy". By examining what your customers think, how they behave, and what they say, we help you optimise your customer relationships - while increasing revenue and reducing costs.

IP Integration can deliver everything you need to connect, develop, run, manage, and analyse your customer contact centre solutions including a disciplined approach to platform continuity and an integrated development structure for customer applications.

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