CTI Labs is a UK based, independent provider of voice and media enabled applications that help organisations improve productivity, reduce costs and deliver new services in new ways to their customers.

At CTI Labs, we combine technical expertise in both CTI and IVR technologies with an understanding of how organisations provide service to their customers and transact business. This has enabled us to create packaged applications that allow our customers to rapidly deploy technology to change their business.

As an organisation, our focus is the continual product development of our ME application suite and providing exceptional service to our customers to deploy these applications and integrate them into their existing computer and telephony environments.

Since our launch, our clients have utilised ME applications to: process over £200 million of payments from their customers, automatically route 250 million calls and to conduct over 2 million customer surveys. Every day of the week, our applications are helping organisations not only change the way they serve their customers, but to offer new and innovative services to their customers.

CTI Labs Products