Insight

Don't leave your business exposed with poor LAN Security

The threat to your network is growing, leaving your business exposed. Here we take a look at those threats and how LAN security is evolving to address them.
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Getting to the bottom of PCI Compliance

Do you know if you are compliant with the PCI DSS (Payment Card Industry Data Security Standard)? Does it matter? Here we take a look at what compliance means and why it's important.
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Telepresence v Video Conferencing
What’s right for you?

Video conferencing has been around for years. In the early 1990’s it ‘had potential’, but it is only in recent years that video conferencing has started to realise that potential.
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Choosing Choosing the Right Network Edge
Stackable vs. Chassis Switching

The debate around the use of stackable vs. chassis based Ethernet switches has been around for a while. The driver for this is the blaring cost savings that could potentially be achieved through not using chassis based switches.
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Use your intelligence to save money

Speech analytics gives you more intelligence to save 5% of your contact centre costs.
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SIP – The Flexible Friend

Steve Walker, Managing Director at Reading-based Avaya Business Partner IP Integration believes that it is wrong to consider that SIP trunks are a cheap alternative to ISDN30. Better, he says, to think of SIP trunks as being a great business tool providing tremendous flexibility.
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Should I be paying attention to Avaya Aura?

Avaya AuraTM was unveiled as a new dawn in communications. David looks at what's new with Avaya Aura and the benefit that it offers organisations.
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5 Ways To Optimise Your Contact Centre Performance

Driving efficiency and effectiveness within the contact centre is always high on our agenda. Nikki shares just some of the ways that the organisations she is working with are using technology and best practice to optimise contact centre performance.
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SIP Trunks Offer More Than Just A Network Connection

Is the increasing use of SIP based VoIP trunks signalling the end of the ISDN circuit? What advantages do SIP trunks offer over traditional voice connectivity? Craig discusses the merits of SIP and why it provides more than just a network connection.
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