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Future Proof Your Contact Centre

Deploy the mission critical piece missing from your workforce management processes. Enable your WFM team to respond real-time with agility and speed to any changing condition; while automating the manual processes. It’s called Intraday Automation.

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Future Proof Your Contact Centre

15 essential tips on using social to improve customer service

Businesses know how to deploy phone, email and chat customer service solutions. They’ve been doing it for years. And, now with significant increases in social media interactions, they need to have plans in place to handle these as well.

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15 essential tips on using social to improve customer service

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Voice of the Customer (VOC) and Voice of the Contact Centre (VOCC) – The importance and ROI of measuring both

Thursday 06th October 2016 The Palace Hotel, Manchester

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Voice of the Customer (VOC) and Voice of the Contact Centre (VOCC) – The importance and ROI of measuring both

Wednesday 05th October 2016 Malmaison, Birmingham

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Voice of the Customer (VOC) and Voice of the Contact Centre (VOCC) – The importance and ROI of measuring both

Tuesday 04th October 2016 The Ivy, London

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CX16: The age of the Digital Customer

Wednesday 28th September 2016 Hilton Hotel, London Olympia

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