Wallboards are a common sight in contact centres. These large screens typically display information about the contact centre’s performance, such…
Our achievements are driven by a love of innovation and continual investment in our network of specialists.
Building on three decades of expertise, we boast a world-class Applications division, a proven Consulting team to analyse and devise bespoke solutions,
and leading-edge Network and IT Services.
Technical wizards who put people at the heart of your experience.
These services are all underpinned by our best-in-class Managed and Professional Services, and critical Security and Compliance authorities. Together, we are proud to help our clients’ contact centres work smarter, faster and better.
Today, tomorrow and beyond.
Mike IngManaging Director
Group Sales and Marketing Director
Director Strategic Partnerships
Jamie LittlePre-Sales Director
Mark RossellHead of Managed Services
Ged BurtonHead of Programme Delivery
IntradiemIntradiem’s Intraday Automation tool empowers users to create extraordinary customer experiences by optimising the workday.
CX CompanyCX Company are experts in Intelligent Assistance and smart Chatbots.
TeleoptiTeleopti provide robust and 'best of breed' Workforce Management solutions
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
VerintVerint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
VMwareWe are a VMware Professional Solutions Provider.
AvayaWe are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
VascoVASCO is the world leader in providing two-factor authentication and digital signature solutions..
GammaGamma is a leading supplier of voice, data and mobile products and services in the UK.
Blue PrismBlue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
Recent studies of contact centre professionals have found that average call handling times (AHT) are increasing. Does it matter? While…
Downtime is not an option. Your contact centre can’t afford to be offline or unavailable. That’s why it’s essential for…
Let’s be honest. Working in a contact centre is hard. Agents are often dealing with the most frustrated and challenging…
Cloud computing – the use of offsite servers to handle your computing, storage and server needs – has long been…
How often do you resolve customer queries on the first call? Obviously, most customers want immediate solutions. They want an…
Managing customer service requests and queries is expensive. Running a contact centre, with all their resource-heavy requirements, is difficult to…
We like to joke that the UK is woefully unprepared for snow. The lightest flurry seems to lead to day-long…
Barely a day goes by without a massive data breach hitting a global brand, government department or tech start-up. These…
Winter can be an expensive time for contact centres. You have Christmas, discounts and marketing campaigns all driving sales. And…
Christmas is coming. Are you ready? In this article we look at the challenges of coping with seasonal demand, and…
The UK’s National Cyber Security Centre (NCSC), a division of Government Communications Headquarters (GCHQ) has released guidance on the use…