About us

Delivering smarter contact centres.

Today and tomorrow.
IPI delivers innovative Contact Centre technology that helps to build better experiences for customers and those who serve them. We pride ourselves on a holistic approach: combining six core services to improve efficiency, performance and outcomes across every function of today’s omni-channel hubs. All to prepare them for tomorrow.

Our achievements are driven by a love of innovation and continual investment in our network of specialists.

Building on three decades of expertise, we boast a world-class Applications division, a proven Consulting team to analyse and devise bespoke solutions,
and leading-edge Network and IT Services.
Technical wizards who put people at the heart of your experience.

These services are all underpinned by our best-in-class Managed and Professional Services, and critical Security and Compliance authorities. Together, we are proud to help our clients’ contact centres work smarter, faster and better.

Today, tomorrow and beyond.

Meet the Team

Been There. Done more.

There is no substitute for experience. Handily, our team of Consultants has it in spades, from both sides of the table: as vendor and customer. It’s this uncommon combination that, along with a love of innovation, enables a holistic view of how contact centres work and how they can work better. In market sectors from banking to gaming, for clients both established and emerging, our Consultants are proud to design and execute strategies that create superior contact centres. Today…onwards

Joe PrentisCEO

Mike IngManaging Director

Glenn Christie
CFO

Simon Culmer
Group Sales and Marketing Director

Dave Glasgow
Director Strategic Partnerships

Alastair MillsChairman

Kenny SendelCTO

Jamie LittlePre-Sales Director

Mark RossellHead of Managed Services

Ged BurtonHead of Programme Delivery

Our Partners

  • Intradiem

    Intradiem’s Intraday Automation tool empowers users to create extraordinary customer experiences by optimising the workday.
  • Vasco

    VASCO is the world leader in providing two-factor authentication and digital signature solutions..
  • Verint

    Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
  • Gamma

    Gamma is a leading supplier of voice, data and mobile products and services in the UK.
  • Blue Prism

    Blue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
  • VMware

    We are a VMware Professional Solutions Provider.
  • Teleopti

    Teleopti provide robust and 'best of breed' Workforce Management solutions
  • Enghouse Interactive

  • CX Company

    CX Company are experts in Intelligent Assistance and smart Chatbots.
  • Avaya

    We are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
  • IR Prognosis

  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.

Resources

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Change your tomorrow, today.
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