Prognosis for Unified Communications – Giving you and your…
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Prognosis for Unified Communications – Giving you and your customers the best experiences with IPI UC environments are complex and…
Communications channels.
Bringing them together through Unified Communications (UC) does great things for your customers, and your business. Twenty years in the making, IPI delivers UC for the 21st Century Contact Centre. Transforming the way Contact Centres operate, with a UC platform that delivers intelligent and flexible communications across your organisation.
Making great things happen.
GOOD SERVICE STARTS WITH
flexibility – a range of ways to communicate. On the phone, on screen, online. Customers value seamless, efficient connectivity. The same goes for your people. On and off-premise. Our Unified Comms converge technologies to a single, intelligent network. So your customers and people can communicate on any device, in any location. Which means they can talk at their convenience. Even if that means
NO ONE ACTUALLY TALKING.
Harnessing the power to break down all walls to communication with your customer.
MoreCommunications have changed, and collaboration is key....so help your customer connect.
MoreRemoving barriers to change and so you to select the best services for your contact centre.
MoreMake the world your workplace by enabling agents to connect through any device in any location.
MoreIntegrate collaboration tools with their business processes and applications.
MoreThis is where the magic happens. Our NOC is what enables us to enable your Unified Communications (UC). Home to our dedicated operations team, we constantly monitor your networks, servers, websites, appliances and applications because even the smallest adjustments can make the biggest difference.
We keep your communications unified and optimised through:
Most contact centres are complex. A collection of fragmented systems and processes. Change is often met with reactive solutions, just to keep the wheels from falling off. IPI’s Technology Roadmaps identify longer-term business objectives, while also illustrating a tactical plan to address near term requirements. Aligning your systems to your business; pinpointing what capabilities are needed and when. Think of it as satnav for your business. No wrong turns.
Using external expertise for internal improvement, our Discovery Programmes provide operational and technological insights, targeting specific challenges or growth opportunities within your contact centre. Combining data analysis, technical assessments and benefit realisation models, we’ll identify specific areas for improvement and offer practical recommendations. Keeping you on the front foot, we also run innovation workshops and forums to guide your future thinking.
Whether a complete programme or a discrete phase, our Programme Management services reduce risk and improve governance. Here’s how:
Aligning key people to ensure the objective of every project is not just understood, but believed in.
Ensuring all project requirements map back to stakeholder expectations.
Justifying a proposed business case by pulling together supporting information from across the organisation, directly tacking any assumptions or constraints.
Independent vendor/solution evaluation by experienced industry practitioners – experts who have worked across the industry, on both ends of the phone.
Guiding the effective articulation of technical solutions to ensure they achieve exactly what you want them to.
You could call it the dream team. Handpicked industry specialists. Focused on delivering the solution you need at a service level you expect. Because we aren’t tied to vendors, we can recommend the best technology for you. This independence, along with our love of innovation, means you get a more complete view of your network as well as how we help make it better.