Customer Contact Solutions That Drive Real Business Outcomes
Helping enterprise organisations transform customer experience and operational performance with AI-powered contact centre, cloud, IT, and connectivity solutions.
From consultancy to fully managed services, we design, deliver, and support the platforms that power outstanding customer and employee experiences.
Our purpose is to enable exceptional customer contact.
Our Solutions
A comprehensive range of customer contact solutions designed to enhance customer experience, streamline operations, and support long-term contact centre growth.
Flexible, scalable cloud platforms that improve customer experiences, deliver efficiency, and support your teams.
Implementing tools that simplify workflows, speed up response times, and personalise customer journeys.
Integrating various communications into a single, managed platform – keeping your teams connected & productive.
Real-time insights from customer conversations that improve service quality and uncover opportunities.
Managing your network infrastructure with reliable, secure connectivity to support critical IT and communications.
Industry compliant payment solutions that protect customer data and ensure seamless transactions.
Workforce management strategies to empower agents, optimise performance, and reduce attrition.
Fully-supported transition to the cloud, giving you the flexibility, security, and scalability to grow with confidence.
Secure, managed IT services to support productivity, communication, and collaboration in the modern workplace.
Our Services
Combining contact centre expertise with advanced technology insight to deliver outcome-focused services that provide exceptional experiences.
Helping you to design & optimise your contact centre strategy to improve performance, efficiency, and customer experience.
Working closely with you to develop a clear strategy for long-term success, ensuring your solutions deliver ongoing value to customers.
Managing every aspect of your IT services, including connectivity, infrastructure, and applications.
Bespoke training to equip your team with the skills and confidence they need to maximise the benefits of your technology & tools.
Our specialist developers build and connect custom solutions that work seamlessly with your existing systems and workflows.
Driven by Values
That Put Customers First
Our people make us who we are. That’s why we’re especially proud to have been awarded a ‘World Class’ working environment by Best Companies, the highest recognition based on employee feedback, and a true reflection of the values we live by every day.
We prioritise delivering exceptional customer contact through our purpose and people-led culture, enabling our clients to provide outstanding experiences for their customers.
Our cutting-edge solutions are laser-focused on business outcomes and delivering excellent customer and employee experiences.
We are committed to our people and values, actively encouraging the whole team at IPI to aim higher, succeed together, and continuously evolve.
Industries We Serve
Understanding our clients begins with knowing their industry.
We take the time to thoroughly explore each sector to ensure we stay apprised of the latest challenges. This enables us to keep ahead and ensures we have the appropriate services, solutions, and know-how to help our clients succeed and thrive.
How We Can Help Your Business
Control costs while enabling growth
Enhance workforce productivity & efficiency
Customer expectations and reducing churn
Improve security, compliance & regulation
Manage agent attrition or turnover
Case Study: The Co-op Group
The Co-op Group approached IP Integration for expert help with a Contact Centre concern during the height of the COVID pandemic.
Their challenge
The client was struggling with a demand resource squeeze and needed to find a solution that would enable them to effectively mobilise their Contact Centre team to work from home.
Our solution
We suggested Genesys Cloud, which they had up and running within just two weeks, allowing their Contact Centres to stay open. This helped Co-op cope with demand from both existing and new services and allowed them to assist their members, customers, and wider communities more effectively.
What Our Clients Say
“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”
Mark Sayer
EMIS
“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”
Orla McGivern
Customer and Insights Senior Manager at Northern Ireland Water
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”
Jonathan Evans
Technology Transformation Manager at Hodge Bank
“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”
Rashpal Degun
Communications Manager at DialAFlight
“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”
Paul Kenyon
Connect Services Manager (Data & Voice)
Latest News & Blogs
News
IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.
Blog
Explore how unified channels, data integration and AI‑driven insights boost CX, efficiency and loyalty.reasons omnichannel customer contact matters in financial services.
