Customer Contact Solutions That Drive Real Business Outcomes
Helping enterprise organisations transform customer experience and operational performance with AI-powered contact centre, cloud, IT, and connectivity solutions.
Helping enterprise organisations transform customer experience and operational performance with AI-powered contact centre, cloud, IT, and connectivity solutions.
From consultancy to fully managed services, we design, deliver, and support the platforms that power outstanding customer and employee experiences.
Our purpose is to enable exceptional customer contact.
A comprehensive range of customer contact solutions designed to enhance customer experience, streamline operations, and support long-term contact centre growth.
Flexible, scalable cloud platforms that improve customer experiences, deliver efficiency, and support your teams.
Implementing tools that simplify workflows, speed up response times, and personalise customer journeys.
Integrating various communications into a single, managed platform – keeping your teams connected & productive.
Real-time insights from customer conversations that improve service quality and uncover opportunities.
Managing your network infrastructure with reliable, secure connectivity to support critical IT and communications.
Industry compliant payment solutions that protect customer data and ensure seamless transactions.
Workforce management strategies to empower agents, optimise performance, and reduce attrition.
Fully-supported transition to the cloud, giving you the flexibility, security, and scalability to grow with confidence.
Secure, managed IT services to support productivity, communication, and collaboration in the modern workplace.
Combining contact centre expertise with advanced technology insight to deliver outcome-focused services that provide exceptional experiences.
Helping you to design & optimise your contact centre strategy to improve performance, efficiency, and customer experience.
Working closely with you to develop a clear strategy for long-term success, ensuring your solutions deliver ongoing value to customers.
Managing every aspect of your IT services, including connectivity, infrastructure, and applications.
Bespoke training to equip your team with the skills and confidence they need to maximise the benefits of your technology & tools.
Our specialist developers build and connect custom solutions that work seamlessly with your existing systems and workflows.
Our people make us who we are. That’s why we’re especially proud to have been awarded a ‘World Class’ working environment by Best Companies, the highest recognition based on employee feedback, and a true reflection of the values we live by every day.
Understanding our clients begins with knowing their industry.
We take the time to thoroughly explore each sector to ensure we stay apprised of the latest challenges. This enables us to keep ahead and ensures we have the appropriate services, solutions, and know-how to help our clients succeed and thrive.
The Co-op Group approached IP Integration for expert help with a Contact Centre concern during the height of the COVID pandemic.
The client was struggling with a demand resource squeeze and needed to find a solution that would enable them to effectively mobilise their Contact Centre team to work from home.
We suggested Genesys Cloud, which they had up and running within just two weeks, allowing their Contact Centres to stay open. This helped Co-op cope with demand from both existing and new services and allowed them to assist their members, customers, and wider communities more effectively.
IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.
Explore how unified channels, data integration and AI‑driven insights boost CX, efficiency and loyalty.reasons omnichannel customer contact matters in financial services.